My cousin asked for my help yesterday because she has this Citibank prepaid card from PAGIBIG or PAG IBIG (pardon, I don’t feel like researching right now – it’s 12 midnight). Anyway, the Citibank Prepaid Card turns out to be the card PAG IBIG give when you get a loan from them. So, instead of cash, they will give you the card and it is where you will get the money. Before, PAG IBIG release or give the funds via Landbank. Today, they use Citibank prepaid cards. Hence, this new system.
My cousin’s experience:
So, the bottomline is that my cousin got the Citibank prepaid card from PAG IBIG. When she tried to use and withdraw the money from it from an ATM machine, no cash was dispensed but there was solely an error message. She was not able to withdraw money or funds from it from the day they said the funds was going to be available. She tried again and again but was constantly having this error message from the ATM machine even when she entered her 4-digit PIN as provided in the card.
What she didn’t know was that the card has to be activated first. And for this to happen, she has to call the number provided in the prepaid card or those numbers in the envelope which frankly didn’t really matter because it was either busy or the operator would say that there was a problem or an error. We tried a hundred times to call those numbers but nothing.
I did my research and found that a lot of people experienced the same problem. When I research though, I don’t stop when I don’t get a good answer to my query. So, I called, emailed, and chatted with Citibank customer service. Within an hour, I was able to call Citibank Prepaid and finally activated and changed my cousin’s PIN. I bet my cousin could already withdraw her money tomorrow first thing in the morning (I’m writing this in the middle of the night).
So what really happened and what should you do to access or activate the card?
My advise to you is call this number when you need to activate your PAG IBIG Prepaid Citibank card. Whether it be Visa or Bancnet, just call:
02 789-3111 (TRY THIS FIRST) or 02 995-9999 or 866 326 8689
Reminders: Ready your card with you. I’m sure you know your own birthdate under normal circumstances. So enter or key in the exact date, then MONTH and full year as the operator suggests. Example: 31/03/1976.
Again, follow the instructions as the operator suggests. Otherwise, you won’t be able to enter the proper format of the birthday and you won’t be able to change your PIN.
When you are able successfully change the PIN, congratulations! You can then proceed to the ATM and withdraw the money.
If by all means it all failed, email the bank here: [email protected]
You can also send them a message via Facebook/messenger: https://www.facebook.com/CitibankPH
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